(GDPR – General Data Protection Regulation)

Last updated: March 05, 2026

This Privacy Policy describes how Diversity Tours Portugal collects, uses, protects and processes the personal data of website users, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (General Data Protection Regulation – GDPR).

1. Identification of the Data Controller

Trade name: Diversity Tours Portugal
NIPC: 509900283
Address: Estrada do Moinho de Vento, 7350-230 Elvas, Portugal
Email: info@diversitytoursportugal.com
Mobile: +351 931 476 810
WhatsApp: +351 961 606 768

Diversity Tours Portugal is the entity responsible for the processing of personal data collected through this website.

2. Personal Data Collected

The use of the website may involve the collection of the following personal data, depending on the user’s interaction:

• Name

• Email Address

• Phone Number

• IP Address

• Browsing data (browser, device, pages visited, duration of visit)

• Data related to booking requests or information about tours and experiences

• Any other data voluntarily provided by the user through forms or direct contacts

3. Ways of Data Collection

Personal data may be collected through:

• Contact forms

• Booking request or information request forms

• Direct contact by email, phone or WhatsApp

• Website browsing (cookies and similar technologies)

4. Purposes of Data Processing

Personal data is processed for the following purposes:

• Responding to contact or information requests

• Manage booking requests, tour programs and experiences

• Communicate with customers and users

• Improve the browsing experience on the website

• Comply with legal obligations

• Ensure security and fraud prevention

• Perform statistical analysis and optimization of the website

The data will never be used for purposes incompatible with those for which they were collected.

5. Legal Basis of Processing

The processing of personal data is based on:

• Data Subject Consent

• Execution of pre-contractual or contractual steps

• Compliance with legal obligations

• Legitimate interest of the controller, provided that the rights and freedoms of the data subject are not overridden

6. Data Retention

Personal data is kept only for the period strictly necessary to fulfill the purposes for which it was collected or for as long as required by law.

When the data is no longer needed, it is securely deleted or anonymised.

7. Sharing Data with Third Parties

Diversity Tours Portugal does not sell, rent or transfer personal data to third parties.

Data may only be shared with:

• Technical service providers (hosting, website maintenance, digital services)

• Operational partners, when necessary for the execution of reservations or tourist services requested by the client

• Legal or administrative authorities, where required by law

All subcontractors undertake to comply with the GDPR and ensure adequate security measures.

8. International Data Transfers

Where there is a transfer of data outside the European Union, we will ensure that such transfer takes place in compliance with the GDPR, through appropriate safeguards (e.g. standard contractual clauses), where applicable.

9. Data Subject Rights

In accordance with applicable law, you have the right to:

• Accessing your personal data

• Rectify incorrect or incomplete data

• Request erasure of data (“right to be forgotten”)

• Restricting or objecting to the processing of data

• Request data portability

• Withdraw consent at any time where processing is based on consent

The exercise of these rights can be requested by writing to the e-mail: info@diversitytoursportugal.com

10. Data Security

Diversity Tours Portugal adopts appropriate technical and organizational measures to protect personal data against:

• Unauthorized access

• Loss, destruction or improper disclosure

• Misuse or alteration

Despite the measures implemented, the user acknowledges that no system is completely secure.

11. Cookies

The website may use cookies to improve the user experience, analyze traffic and optimize features.

For more information, the user should consult the Cookies Policy available on the website.

12. Commercial Communications

If the user provides express consent, he may receive informative or promotional communications related to the services of Diversity Tours Portugal.

The user may cancel these communications at any time, through the means provided for this purpose or by contacting the company directly.

13. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time.
It is recommended to consult this page regularly to stay informed.

14. Complaints and Supervisory Authority

If you believe that your rights have been violated, you may lodge a complaint with the competent authority:

National Data Protection Commission (CNPD)

15. Contact

For any questions related to this Privacy Policy or the processing of personal data, the user may contact:

Diversity Tours Portugal
NIPC: 509900283
📍 Estrada do Moinho de Vento, 7350-230 Elvas, Portugal
📧 info@diversitytoursportugal.com
📞 +351 931 476 810
💬 WhatsApp: +351 961 606 768